Terms and Conditions
By booking one of our courses you are agreeing to the following terms and conditions so please do spend a minute to review them.
What to expect in the Halton Village Silver Studio?
Frequently asked questions
Who are the workshops suitable for?
Many of our workshops and classes are suitable for beginners, although some might require a small amount of prior familiarity with the materials and tools. Each one is clearly labelled.
You will need a certain level of mobility to be able to move around the workshop safely, so please do get in touch if you have any concerns and we shall do our very best to work things out. The front door of the studio has three large steps, but if arranged in advance we have another entrance that can be used.
Some of the workshops are suitable for older children, and these are clearly labelled. An adult must also be booked on the workshops, be present in the studio for the full session, and remains fully responsible for them.
Course length
Each of our courses and workshops indicate how long they will take. This is based on experience of delivering them and we are not usually able to complete them in a shortened time, as this can lead to disappointment if the finished piece isn’t as good as hoped.
Number of people in a workshop
The maximum number of people we have in the workshop is 8. This means that there is plenty of time for each person to use the shared equipment, and plenty of teaching time. For some workshops, a lower limit has been set and this is often due to the complexity of the workshop or the need to share specific tools, this limit won’t be exceeded to ensure that you get the most from your session.
There is currently no minimum number required for general bookings. (Please see below for details of private bookings).
Booking a place on a workshop
Bookings can be made online via the website, or directly by contacting us by e mail. By booking you are agreeing to all of the terms and conditions outlined on this website.
Bookings can be made up to 48 hours before a workshop or class, but if you have seen that there is a planned date with less notice please do get in touch just in case it is possible to accommodate you – we will always do our best!
All bookings must be paid in full in advance, and places will not be held without this. Unfortunately, at this time we are not able to take deposits.
We are unable to take cancellations within 28 days of the date booked. Your booking is for a specific date and cannot be moved unless the place can be resold. You are welcome to give your place to someone else, or to sell it on.
In the rare event of us having to cancel a workshop, you will receive either a full refund or be moved to another date that suits.
Prior to your workshop.
You will receive an e mail confirming your booking and detailing some additional information that we think is useful to you.
Please do get in touch if you have any further questions.
Arriving on the day.
There is ample free parking on site. Please park in the main carpark and walk towards the campsite, you will see us immediately opposite the reception.
The nearest train station is at Frodsham, there is a bus stop not far from the park gate.
Refreshments.
There are plenty of hot and cold drinks and biscuits available in the studio, and sometimes even a full fruit bowl!
Onsite there are a number of places where you can get refreshments, and there are local shops within a few minutes drive.
Please feel free to being any food and drink that you would like or need throughout the session.
Alcohol is not allowed in the studio due to the nature of the workshops (involving hot and sharp things!).
What to wear
Please do not wear your very best clothes, it can sometimes get a little bit messy in the studio – although our dust is silver dust! We have pinny’s available too.
Please don’t wear any floaty or very loose clothing, as this may become caught in machinery.
All long hair needs to be tied up to prevent it becoming entangled in any equipment.
Even in the height of summer, closed toe shoes are necessary. There are hot and heavy things in the studio, and it will hurt if they are dropped on bare toes.
Please also bring any glasses that you need for close up work.
Dogs
Unfortunately we cannot have visiting dogs (except guide dogs) in the studio, there is often bits of metal or broken saw blades on the floor which make it unsafe for them.
Photographs
We do like to take lots of photos during the workshops and sessions, and please feel free to do so yourselves.
We love to share photos particularly of your work in progress and finished makes on line, but wont do this if it makes you feel uncomfortable and wont ever share photos of children on line (even with parental permission). Your privacy is extremely important.
On the subject of privacy, we do hold your information digitally within our booking and e mail system therefore to comply with UK law I am registered with the Office of the Information Commissioner and comply with all regulations in relation to this.
Registration number – ZA555452
Safety in the studio.
It is your responsibility to only use tools that you know how to safely use and to only use them for the purpose they are intended. Failure to do so may result in you being asked to leave the studio as it may crate a risk to yourself and others.
Any damage to the tools from misuse will be charged for. Wear and tear just happens of course!
There is personal protective equipment available in the studio, including safety glasses, full face masks and thermal protective gloves. It is your responsibility to ensure that you use these.
Your emotional safety and comfort in the studio is important to us too. There is no space with in the HVS studio for bullying behaviour, and there is a zero tolerance policy for all forms of hate speech. Unacceptable behaviour towards another person will result in being asked to leave, and no refund will be given in those circumstances. We want everyone here to feel safe to enjoy their experience.
Personal belongings
These remain your responsibility while you are in the studio. Please ensure that you keep them with you and ensure that they are not a trip hazard for anyone else.
Uneven floor
We have a small area of uneven floor which is clearly marked, until it is repaired. Please ensure that you don’t trip.
Exclusive use of the studio
There may be times when we can offer exclusive use of the studio for groups to complete a workshop of their choice. There are best booked as far in advance as possible to secure suitable dates. If there are less than four people in the group then a small surcharge will be applicable.
Group bookings are brilliant for get togethers, Hen do’s, baby showers, celebrating a birthday or any other special event to be honest! We have a lovely big table where you can lay out any snacks, cakes etc and can organise for celebration balloons to be here at the studio on your arrival – Please get in touch to discuss further.
Sales and returns
All pieces will be dispatched within 7 days unless otherwise stated / agreed.
You have 14 days to make a return, unless the item is defective or faulty. Any money will be returned by the same form as payment received.
Due to hygiene reasons, we cannot accept returns of earrings intended for pierced ears, unless defective or faulty.
Personalised or custom orders cannot be returned unless defective or faulty.
We use Royal Mail Track 48 for delivery, who are usually very reliable, but we cannot be held responsible for any delays on their side.
Section Subtitle
Terms and Conditions for online sales
These terms
1.1 These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 We are Halton Village Silver a sole trader established in England and Wales. Our address is Halton Village Silver, Lady Heyes, Kingsley Road, Frodsham, WA6 6SU.
2.2 You can contact us by writing to us at clare@haltonvillagesilver.com or the above address.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
4. Our products
4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.
5. Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).
6. Our rights to make changes
6.1 We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
6.2 In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
8. Your rights to end the contract
8.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
8.1.3 If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
8.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
8.2 If you are ending a contract for a reason set out at (1) to (5) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
8.2.1 We have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
8.2.2 We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
8.2.3 There is a risk that supply of the products may be significantly delayed because of events outside our control;
8.2.4 We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
8.2.5 You have a legal right to end the contract because of something we have done wrong.
8.3 For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 You do not have a right to change your mind in respect of:
8.4.1 Items made to your specifications or which are clearly personalised;
8.4.2 Services, once these have been completed, even if the cancellation period is still running;
8.4.3 Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
8.4.4 Sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
8.4.5 Any products which become mixed inseparably with other items after their delivery.
8.5 How long you have depends on what you have ordered and how it is delivered.
8.5.1 If you have bought services, you have 14 days after the day we contact you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
8.5.2 If you bought digital content for download or streaming, you have 14 days after the day we contact you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
8.5.3 If you have bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless:
8.5.3.1 Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the goods.
8.5.3.2 Your goods are for regular delivery over a set period, you have until 14 days after the day you receive the first delivery of the goods.
8.6 Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. How to end the contract with us (including if you have changed your mind)
9.1 To end the contract with us, please let us know by doing one of the following:
9.1.1 Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.2 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Halton Village Silver, Lady Heyes, Kingsley Road, Frodsham, WA6 6SU. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
9.3 We will pay the costs of return:
9.3.1 If the products are faulty or misdescribed;
9.3.2 If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
9.3.3 If you are exercising your right to change your mind within the cooling off period.
In all other circumstances, you must pay the costs of return.
9.4 If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
9.5 We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 If you are exercising your right to change your mind:
9.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.6.3 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.7 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
9.7.1 If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
9.7.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
10. Our rights to end the contract
10.1 We may end the contract for a product at any time by writing to you if:
10.1.1 You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
10.1.2 You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
10.1.3 You do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
10.1.4 You do not, within a reasonable time, allow us access to your premises to supply the services.
10.2 If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We may write to you to let you know that we are going to stop providing the product. We will let you know at least 2 weeks in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
11. If there is a problem with the product
11.1 If you have any questions or complaints about the product, please contact us. You can write to us at clare@haltonvillagesilver.com or Halton Village Silver, Lady Heyes, Kingsley Road, Frodsham, WA6 6SU.
11.2 If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us. We will pay the costs of postage or collection.
12. Price and payment
12.1 The price of the product (which includes VAT) will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 When you must pay depends on what product you are buying:
12.4.1 For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
12.4.2 For services, you must make an advance payment of 100]% of the price of the services, before we start providing them.
12.6 If you think an invoice is wrong please contact us promptly to let us know.
13. Our responsibility for loss or damage suffered by you
13.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.
13.3 If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
13.4 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. How we may use your personal information
14.1 We will only use your personal information as set out in our privacy policy.
14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
15. Other important terms
15.1 We may transfer our rights and obligations under these terms to another organisation.
15.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Section Subtitle
Terms and Conditions for services offered
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by Halton Village Silver. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at clare@haltonvillagesilver.com
1. The contract between us
We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Halton Village Silver. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
6. Availability
The services will be provided within an agreed timescale, and time is not of the essence of the contract.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
8. Price
The prices payable for services that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
9. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.
10. Cancellation rights
10.1 Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5)
10.2 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 do not apply if the services you have ordered are of a gambling, banking, credit, insurance, personal pension, investment or payment nature.
10.3 In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you cannot cancel your contract if the services you have ordered are passenger transport services, services (other than the supply of water, gas, electricity or heating) for which the price is dependent on fluctuations in the financial market, urgent repairs or maintenance where you have specifically requested a visit, accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities (if the contract provides for a specific date or period of performance).
10.4 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
10.5 If you require us to begin the services within the Cancellation Period we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier. If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly. Your right to cancel the services will no longer apply once the services have been fully performed.
11. Cancellation by us
11.1 We reserve the right not to process your order if:
11.1.1 We have insufficient staff or resources to deliver the services you have ordered;
11.1.2 We do not provide services to your area; or
11.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error.
11.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
12. If there is a problem with the services
12.1 If you have any questions or complaints about the services please contact us. You can do so at (insert telephone number/address/email address).
12.2 We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
13. Liability
13.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
13.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
13.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
14. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.
15. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
16. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
17. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
18. Privacy
You acknowledge and agree to be bound by the terms of our Privacy Statement.
19. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
Section Subtitle
Privacy Statement
We are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
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To register you with our website and to administer it.
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For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
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In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
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If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
Cookies
We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.
The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, or post. You can e-mail us on clare@haltonvillagesilver.com.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.
General
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
Clare Handley
Halton Village Silver
Lady Heyes
Kingsley Road
Frodsham
WA6 6SU
Registration number – ZA555452
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